Support
Something not working?
Beatrice is built by one person, and every email gets read and answered.
For a bug, say what you tapped and what happened instead. A screenshot is worth more than a description. There is no ticket system and no bot in the way.
Common things
The five that come up most.
Beatrice updates itself in the background, but iOS keeps apps suspended rather than closed, so an app you never fully quit can sit on an old version. Swipe up from the bottom of the screen, flick the Beatrice card away, and open it again.
Your data
Take it with you, or take it all away.
Export it
Home records export in full from their own screen. For anything else, ask and it will be sent to you.
Delete the account
Write to the address above. Everything is removed, with no retention period.
Stop photo access
Revoke it in iOS Settings, which stops the scan. To erase everything already drawn from your library, write to the address above.
A note on what Beatrice will not do.
She is instructed not to write about grief, loss or distress in her own voice, and that is deliberate. Writing in that register well needs clinical input, and getting it wrong at that moment is worse than staying quiet. Cycle predictions are estimates from your own history. They are not contraception and not a medical device.
